When starting or running your business it can seem the obvious step to hire an in-house IT team but it might not be the best idea
Most SMEs have a modest budget to spend on IT, but if you consider the cost of hiring a full IT team the comparison between hiring an in-house team versus using a Managed Services company becomes very clear. There are benefits to hiring a full team to sit in a cosy office waiting for you to need their support. But during the downtime the team could be searching for new things to do, there is nothing worse than staff being paid to do nothing.
There is an argument that there will always be projects and new developments but do they really require a full IT team? Often hiring a team means you also need a manager or an IT Director, the salary requirements of a highly qualified team can dwarf the requirements of other staff in a business but there is a reason that their skills command higher pay. Hiring a Managed Services company can mitigate the requirement and let you concentrate on your business.
What is a Managed Services solution? Managed Services such as ours means you do not need the experts to be in house, we use monitoring software to look after your Hardware, software and network requirements. Would you prefer a look busy office mentality or would you like highly trained staff at a fraction of the cost available to you through a Managed Service (MSP).
An IT budget should be about supporting your growth and our goal mirrors your own. We proactively monitor your systems to help minimise downtime which will prevent you having to spend excessive amounts paying your IT team to train and be available out of hours. That’s where we come in to proactively monitor, provide repairs where needed and regular maintenance.
If you are considering your options for IT support or even if you already have an in-house team take a look at our reasons below:
We put this first because as mentioned about the cost aspect of making people available anytime can often lead to staff leaving or asking for a raise to be available. Most technicians will work 9-5 and possibly some weekends but they won’t like being asked to stay behind constantly. There is also the constant need for additional training and staff can be away leaving you with the burden of finding a temp to replace them for the time being or just hope nothing goes wrong while they are away.
An MSP is different as we constantly your systems 24/7 and proactively attempt to fix issues even while you sleep. Downtime can seriously affect your business & pocket so it is within our best interest to minimise and attempt eliminate your downtime. A disaster could be just around the corner without any monitoring systems in place, our job is to prevent your overall revenue taking a dive.
Goals – Your goals or theirs?
Hiring an in-house team can be great but everyone has a goal, when you made your company you had a goal in mind on where you wanted to go. Will your employees truly share your goal? Staff are often using your resources to train up and then leave to someone offering a higher salary, there is nothing wrong staff wanting to excel but they don’t truly share your vision.
An MSP does actually share your goals! By merely employing a Managed Services company it is our goal to learn about your business, where you are and where you plan to be. Our support not only can help you get there but also adapt as you need to change or grow. Technicians typically will learn what they can and leave within 2-3 years but an MSP is in it for the long haul, our goal is to make you happy.
Most technicians will expect you to pay for ongoing training and certifications, additional costs when it comes to travelling to events and courses that the IT team have requested to attend. Everyone wants to generally stay current so you will invest the money to help your staff become current but they may leave making you feel bad about spending the money. We understand the need to stay current so we invest the time into learning about new technologies and dealing with additional training so you don’t have to.
We spend the time meeting companies dealing with new technologies and meeting with vendors with the possibility of having a partnership that can aid your business and ours.
The total cost
Hiring an in-house IT team may seem like a good financial option to begin with, sure you can pay a few technicians a low starting salary but with additional training requirements, out of hours services usually causing an increase in salary. The company may offer healthcare plans or a company pension, all these things need to be considered when dealing with the total cost of IT.
With an MSP it is our responsibility to take on extra staff when required and to make our services available when the needs of your business show through. IT expenses can become a difficult discussion point but that’s where our services differ. It is one single monthly payment rate providing you excellent value and with agreements tailored to your size and requirements.
The Bottom Line
At the end of the day your goal is to maximise profits and minimise expenses, once you find the right balance between having the technology in place with the right expertise. When you partner with us you’re getting those things we have talked about! You are able to secure availability, expertise and the best protection software and the best support to protect you from a disaster. We will always take preemptive action to provide you with the best possible support. I hope you will agree that from our top 5 Reasons to choose Managed Services over an in-house IT team that we have shown you that we would make a better fit for your business.