Remote Support

Remote Support

We service your computer without leaving the office, remote support saves time and money

CHTSI utilises remote support so we can provide our maintenance services and make house calls without turning up at your door. We use secure encrypted connections that let us login and perform many fixes remotely, the best thing is it will be a minimal disruption to you and let you go about your day.

Technology is our passion and we aim to provide you a fast service while showing the respect for your equipment that it deserves. We use our remote support service for SMEs, home workers and often the older generation need a gentle helping hand to get things done.

CHTSI Are Trusted Remote Support Partners

There has been added stigma about remote support providers due to scamming that goes along people pretending to be Microsoft, showing Viruses that are nothing more than System entries that are normal. We are trusted by those that rely on our support as we are a legitimate business and are a limited company, so you can trust that we have your best interests at heart.

  • KISS Approach
    Once we establish the problem we take the time to explain our actions, we avoid unnecessary jargon. You will know exactly what we did and provide the necessary advice on avoiding the issue in the future.
    We take the KISS approach which means “Keep it simple stupid”.
  • Cut Out The Frustration
    There is not many things that match the level of frustration a slow computer can cause, is your computer sick? Traditionally you would have to pack up your car and go to your nearest IT Support Centre and hope they can fit you in. Our remote support offering is designed to let us diagnose and often resolve issues before you finish the brew you made while you were waiting
  • Quick Support
    Suffering with Malware? Think you have a Virus? Now if you fit these categories and more then I am sure you won’t want to wait days for you to either drop your computer off then the wait again for it to be returned.
    We are able to help to get you back up and running as quickly as possible.

Do you need a computer house call? Remote support can be the key to get you back up and running in a jiffy. Our experts are here to help.

Steps To Get Remote Support

  1. Schedule an appointment, complete the booking form below:Or head over to www.chtsi.uk/book choose schedule an appointment from the list of dates / times available and let us know a telephone number in the chat window.
    If you pick a time and for any reason we are unable to agree then we will contact you via email to attempt to reschedule.
  2. Download our Remote Support tool from www.chtsi.uk/help regardless if you are using a Mac or a Windows based PC the download tool will download.
  3. Once downloaded Open the application and providing your Internet connection is working and it is at the scheduled date / time our engineer will connect to you.

Please note Remote Support requires the use of an Internet connection.

If your fault is stopping the Internet working we can still help but would require an engineer visit call 03330 509625 or start a chat from the window below