CO-MANAGED IT SUPPORT

Co-Managed IT can be a brilliant addition for any IT Support Department. Whether you need an extra day-to-day IT Support or if you are looking to partner with an IT company that will deliver high-quality service.

We become an extension of your existing team, letting you concentrate on your most important aspects of your business.

Co-Managed IT Support

Working Cooperatively with your team

Co-Managed IT can be a brilliant addition for any IT Support Department. Whether you need extra day-to-day IT Support or if you are looking to partner with an IT company that will deliver high-quality service. We become an extension of your existing team, letting you concentrate on the most important aspects of your business.

You remain in control

We are not here to take control of your organisation and we understand when you are stretched it can be difficult to prioritise your day-to-day work. Don’t spend your time putting out fires.

Co-Managed IT

Our Co-Managed IT Support can supply you with the support you need, we want you to focus on your strategy snd onsite support that you should be doing.

What is a Co-Managed IT Service?

The Co-Managed IT Service model means that businesses work in partnership with a third-party IT Support Service. Your existing IT department gets a helping hand from the experience and knowledge of outsourced IT experts. Responsibilities and workload can be divided between the third-party and existing IT teams based on skills and available time and resources.

Why should you choose a Co-Managed IT Service?

There are many reasons why you might opt to use the Co-Managed IT model, and you should consider it if you’re experiencing any of the following concerns:

Your in-house team is too busy with the day-to-day but doesn’t have the capacity to work on strategic elements.

You’ve experienced rapid growth, and this needs to be quickly reflected in your IT team. You have a fantastic IT team, but you need extra support due to workload capacity.

Supported Services

  • 1-500 users (negotiable)

  • Amazon AWS & Microsoft Azure Cloud Infastructure

  • Cloud Data Backup & Disaster Recovery

  • Proactive monitoring of Desktops and Server Infrastructure

  • Support for Mac, Windows, Linux and Smartphones

  • Support for physical and virtual servers, including Hyper-V and ESXi

  • Support Cloud Services such as Datto Workplace, Microsoft 365, SharePoint

  • Unlimited Telephone and Remote Support

  • VOIP Phone Systems

  • Weekly Device checks – focusing on Servers

All our per-user plans include:

Telephone & Remote Support Mon-Fri 9-5 pm (emergency out of hours available)

Advanced Malware Protection

Managed Business Anti-Virus

Optional Microsoft 365 Support

Optional Proactive Network Care (Firewall/Router/Switches)

Proactive Care (Monitoring & Patch Management)

Cygnatech Essentials

  • 3-Year Or Less Equipment Review Optional Add-on
  • Alert A Technician And Auto Raise A Tickets
  • Auto-Fix Hardware Drivers & Software Errors
  • Auto-Scan Hardware & Software Errors
  • Check Hard drive
  • Check Motherboard
  • Check Third-Party Software Updates
  • Client Portal
  • Internet Security
  • Monthly Reports (optional)
  • Proactive Resolve Issues Without You

Cygnatech Managed

  • Annual Equipment Review
  • Alert A Technician And Auto Raise A Tickets
  • Auto-Fix Hardware Drivers & Software Errors
  • Auto-Scan Hardware & Software Errors
  • Business Continuity (BC)
  • Business Web Hosting
  • Check Hard drive
  • Check Motherboard
  • Check Third-Party Software Updates
  • Client Portal
  • Cyber Security Awareness Training
  • Cygnatech Backup
  • DNS Filtering
  • Enhanced Security – Systems and Microsoft 365
  • Microsoft 365 Backup & Management
  • Monthly Reports
  • Onsite Monthly / Quarterly Visits
  • Password Manager
  • Pickup & Drop-Off For Hardware Issues (25 miles or less)
  • Proactive Resolve Issues Without You
  • SLA

Cygnatech Infinity

  • Annual Equipment Review
  • Alert A Technician And Auto Raise A Tickets
  • Auto-Fix Hardware Drivers & Software Errors
  • Auto-Scan Hardware & Software Errors
  • Business Continuity (BC)
  • Check Hard drive
  • Check Motherboard
  • Check Third-Party Software Updates
  • Client Portal
  • Cyber Security Awareness Training
  • Cygnatech Backup
  • DNS Filtering
  • Enhanced Security – Systems and Microsoft 365
  • Microsoft 365 Licensing (Business Premium)
  • Microsoft 365 Backup & Management
  • Monthly Reports
  • Onsite Monthly/Weekly/Quarterly Visits
  • Password Manager
  • Pickup & Drop-Off For Hardware Issues (25 miles or less)
  • Proactive Resolve Issues Without You
  • SLA
  • Unlimited Web Hosting (Multi-site)
  • VOIP Licensing (36 Month Contract) – Including Handset

Let’s Make Things Happen

Unhappy with your IT Support or getting slow response times? Let us help provide a solution to suit you, complete the form to arrange your callback.

Our email wasn’t performing very well so we asked Hamilton Technology to take a look & Carl proposed to migrate us to MS Exchange.

Carl was very helpful throughout & the migration went very well.

He was on hand to sort out any teething issues, taking calls early morning & into the night, to ensure we were up & running smoothly.

Would recommend for knowledge, attention to detail & great customer service.”

Ian Porter

Fotofabric Limited

Let’s Make Things Happen

Unhappy with your IT Support or getting slow response times? Let us help provide a solution to suit you, complete the form to arrange your callback.

Our email wasn’t performing very well so we asked Hamilton Technology to take a look & Carl proposed to migrate us to MS Exchange.

Carl was very helpful throughout & the migration went very well.

He was on hand to sort out any teething issues, taking calls early morning & into the night, to ensure we were up & running smoothly.

Would recommend for knowledge, attention to detail & great customer service.”

Ian Porter

Fotofabric Limited

Unhappy with your existing

IT Support?

Talk To Us

Call us 01423 423068