CO-MANAGED IT SUPPORT
Co-Managed IT services are a blended approach to helping you solve problems by offering our expertise to help you better manage your IT department or your IT services company.
Unlike a traditional MSP agreement where Hamilton Computers would work directly with the end users, our Co-Managed IT plans have us reporting directly to you. What we offer you is more than just our enterprise monitoring tools for proactive and responsive analysis and support. We are also offering assistance with special projects such as server upgrades, network upgrades, and any other technology consulting you may need. We do all of this while remaining invisible to your end users because we always want you to be the first point of contact.
Industry Alliances
Partnerships to keep you secure and us on top.
Managed Services: Billed per Workstation and Server per Month
Services Inclusive with Co-Managed IT
Workstation access by Hamilton Computers
Microsoft / Apple Patch Management
Anti-Virus Software with constant updates, Web Filtering and optional DNS control
Cyber Security Monitoring
Drive Status
Billable Service Rates
Remote Support – billed per hour with 15 minute increments
Project planning or consulting billed hourly
Onboarding fees could apply (device dependant)
Managed Backup: Billed per Workstation and Server per Month
Services Inclusive with Managed Backup
Setup of Encrypted Vault to store all data
Full System Backup & Daily Differential Backups
Unlimited Backup Data Storage per workstation
Unlimited Backup Data Storage per server
Local Backup Storage can be added on to speed up recoveries
Data Restoration is not included. If Data Restoration is required, standard billing rates apply
Looking For Better IT Support?
Unhappy with your IT Support or getting slow response times? Let us help provide a solution to suit you. Complete the form to arrange your callback & get your FREE IT audit.
“Our email wasn’t performing very well so we asked Hamilton Systems to take a look & Carl proposed to migrate us to MS Exchange.
Carl was very helpful throughout & the migration went very well.
He was on hand to sort out any teething issues, taking calls early morning & into the night, to ensure we were up & running smoothly.
Would recommend for knowledge, attention to detail & great customer service.”
Ian Porter
Fotofabric Limited
