• Are you happy with what your current IT company is doing for you?
  • Do you have a Cyber Security plan and are you ready in the event of an attack?
  • Have you ever got worried about your backups? Do you have them and are you fully prepared?
  • Does your network ever cause you issues or struggle with outages?
  • Is your IT provider slow to respond or unable to tackle tickets in a timely manner?
  • Have you outgrown your provider or are you currently struggling with IT in-house?
Managed Services

Industry Alliances

Partnerships to keep you secure and us on top.

Cygnatech Backup
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We protect your Computer Infrastructure while minimising any downtime, and we understand that it is essential to prevent damage to your business.

If you do have IT issues that need quick attention then contact us. We can make an assessment of your equipment and liaise with you and your staff to assess how your business works. With this data, we can make a proper recommendation for you and scale this as your business changes.

Why get IT Support from Hamilton Systems Solutions?

The ongoing costs of employing your own internal IT Manager, can’t always be justified.

Outsourcing to a specialist IT business can reduce your staff costs and opens up your business to our knowledge.

We ensure the best performance with 24/7 monitoring to discover any hardware and software issues.

We include both Malware and Ransomware protection and depending on the price plan it could include a rollback facility. With our proactive approach, we discover problems before our clients’ notice.

Check out our videos demonstrating what happens without the right protection. Whether you live in Harrogate or not we can support you throughout the UK.

Looking for project work? We also support purchasing a block of hours as well. With Cygnatech Essentials the SLA is optional but with Cygnatech Managed we agree on an SLA during onboarding.

Supported Services

All our per-user plans include:

Telephone & Remote Support Mon-Fri 9-5 pm (emergency out of hours available)

Advanced Malware Protection

Managed Business Anti-Virus

Optional Microsoft 365 Support

Optional Proactive Network Care (Firewall/Router/Switches)

Proactive Care (Monitoring & Patch Management – System and Software)

  • 1-500 users (negotiable)

  • Amazon AWS & Microsoft Azure Cloud Infastructure

  • Cloud Data Backup & Disaster Recovery

  • Proactive monitoring of Desktops and Server Infrastructure

  • Support for Mac, Windows, Linux and Smartphones

  • Support for physical and virtual servers, including Hyper-V and ESXi

  • Support Cloud Services such as Datto Workplace, Microsoft 365, SharePoint

  • Unlimited Telephone and Remote Support

  • VoIP Phone Systems

  • Weekly Device checks

Your IT Support Plan Calculator

Prices are an estimation for services and in no way binding and are inclusive of VAT.

For an official personalised quotation please get in touch.



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Equipment Summary


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Services Required

Remote Monitoring & Management provides remote monitoring and patch management. Patch management is designed to monitor the status of application patches, software patches, and patches for devices operating or connected to your network. RMM is mandatory for Managed IT Services

Full disaster recovery service from Files & Folder backup to full image backup and ability to restore offsite to a VM or Hyper=V

If you have an existing anti-virus solution you may omit this option but an anti-virus solution is required whether provided by yourselves, or a third-party. Select this option to have managed anti-virus provided by Hamilton Computers.

Endpoint protection is designed to prevent, detect, and respond to ever-changing threats and recover quickly when ransomware or other exploits strike. Endpoint Detection & Response is highly recommended.

When users have technical issues if the the incident cannot be resolved remotely and requires an on-site visit we will dispatch and engineer to site; no additional labour charges, covered under your monthly maintenance plan. Requires remote support.

When users have technical issues our remote access tools enable us to get the job done quickly allowing our technicians persistent access to end user machines. No additional charges will be raised for incidents covered under the maintenance agreement, they're included in your monthly fee!

Web protection and content filtering helps to protect against malware, phishing, adware, botnets, and spam. Content filtering allows you to keep users off sites that could cause a data breach and protect the business from the legal liability that comes with that breach.

Market-leading Unified Communications (VOIP) and compliance solutions, built, deployed, and supported by one of the UK’s fastest-growing SaaS companies.

CallSwitch quantity will match computers/users supported


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Final cost

The final estimated price is :


Description Information Quantity Price
Discount :
Total :

Prices are an estimation for our services and in no way binding. For an official finalised quotation please get in touch.

Cygnatech Plans

The prices shown exclude VAT.

Cygnatech Silver

£100 / month
  • Guaranteed Response Times
  • IT Support (One Hour Included)*
  • Monthly Executive Report

Cygnatech Gold

£40 per user / per month
  • Guaranteed Response Times
  • Unlimited IT Support
  • Unlimited Onsite IT Support
  • Device Patching
  • Anti-Virus Software
  • Monthly Executive Report
  • Technology Business Review
  • Dedicated Account Manager

Cygnatech Infinity

£100 per user / per month
  • Guaranteed Response Times
  • Unlimited IT Support
  • Device Patching
  • Anti-Virus Software
  • Microsoft 365 Backup
  • Encryption
  • Cyber Security Training
  • Dedicated Account Manager
  • Monthly Executive Report

Need help or want to know more?

If you would like to learn more or are in need of support.

Alternatively, if you would like to discuss working together book an appointment or call 01423 423068

You can also try to reach us via our Live Chat.

Schedule an appointment

We would love to hear from you regarding any Outlook or Office 365 Support,

IT Support, Cyber Security, WordPress Website Design, or Complete Computer Support request you may have.

Get the best out of Harrogate & Yorkshire IT Support.

Please note if you are a client and need to request IT Technical Support, contact us via the Client Portal.

Contact us

Tel: 01423 423068

Online Support Portal: Client Portal

Need a quick chat or request? Try our Live Chat from this page.

Book with us


Looking For Better IT Support?

Unhappy with your IT Support or getting slow response times? Let us help provide a solution to suit you. Complete the form to arrange your callback & get your FREE IT audit.

Our email wasn’t performing very well so we asked Hamilton Systems to take a look & Carl proposed to migrate us to MS Exchange.

Carl was very helpful throughout & the migration went very well.

He was on hand to sort out any teething issues, taking calls early morning & into the night, to ensure we were up & running smoothly.

Would recommend for knowledge, attention to detail & great customer service.”

Ian Porter

Fotofabric Limited

Hamilton Systems

Unhappy with your existing

IT Support?

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Call us 03330 509625