IT Managed Support Harrogate

Outsourced IT / Managed Services

  • Are you happy with what your current IT company is doing for you?
  • Do you have a Cyber Security plan and are you ready in the event of an attack?
  • Have you ever got worried about your backups? Do you have them and are you fully prepared?
  • Does your network ever cause you issues or struggle with outages?
  • Is your IT provider slow to respond or unable to tackle tickets in a timely manner?
  • Have you outgrown your provider or are you currently struggling with IT in-house?

Outsourced IT / Managed Services

Key Things We Do For You

We protect your Computer Infrastructure while minimising any downtime, and we understand that it is essential to prevent damage to your business.

If you do have IT issues that need quick attention then contact us. We can make an assessment of your equipment and liaise with you and your staff to assess how your business works.

With this data we can make a proper recommendation for you and scale this as your business changes.

Why get IT Support from Hamilton Technology Solutions?

The ongoing costs to employing your own internal IT Manager, can’t always be justified. Outsourcing to a specialist IT business can reduce your staff costs and opens up your business to our knowledge.

We ensure the best performance with 24/7 monitoring to discover any hardware and software issues. We include both Malware and Ransomware protection and depending on the price plan it could include a rollback facility. With our proactive approach, we discover problems before our clients’ notice.

Check out our videos demonstrating what happens without the right protection. Whether you live in Harrogate or not we can support you throughout the UK.

Looking for project work? We also support purchasing a block of hours as well. With Cygnatech Essentials the SLA is optional but with Cygnatech Managed we agree on SLA during onboarding. Should your systems not meet our Minimum Requirements, we work with you to get up to standard and compliance.

Supported Services

  • 1-500 users (negotiable)

  • Amazon AWS & Microsoft Azure Cloud Infastructure

  • Cloud Data Backup & Disaster Recovery

  • Proactive monitoring of Desktops and Server Infrastructure

  • Support for Mac, Windows, Linux and Smartphones

  • Support for physical and virtual servers, including Hyper-V and ESXi

  • Support Cloud Services such as Datto Workplace, Microsoft 365, SharePoint

  • Unlimited Telephone and Remote Support

  • VOIP Phone Systems

  • Weekly Device checks – focusing on Servers

All our per-user plans include:

Telephone & Remote Support Mon-Fri 9-5 pm (emergency out of hours available)

Advanced Malware Protection

Managed Business Anti-Virus

Optional Microsoft 365 Support

Optional Proactive Network Care (Firewall/Router/Switches)

Proactive Care (Monitoring & Patch Management)

Cygnatech Essentials

  • 3-Year Or Less Equipment Review Optional Add-on
  • Alert A Technician And Auto Raise A Tickets
  • Auto-Fix Hardware Drivers & Software Errors
  • Auto-Scan Hardware & Software Errors
  • Check Hard drive
  • Check Motherboard
  • Check Third-Party Software Updates
  • Client Portal
  • Internet Security
  • Monthly Reports (optional)
  • Proactive Resolve Issues Without You

Cygnatech Managed

  • Annual Equipment Review
  • Alert A Technician And Auto Raise A Tickets
  • Auto-Fix Hardware Drivers & Software Errors
  • Auto-Scan Hardware & Software Errors
  • Business Continuity (BC)
  • Business Web Hosting
  • Check Hard drive
  • Check Motherboard
  • Check Third-Party Software Updates
  • Client Portal
  • Cyber Security Awareness Training
  • Cygnatech Backup
  • DNS Filtering
  • Enhanced Security – Systems and Microsoft 365
  • Microsoft 365 Backup & Management
  • Monthly Reports
  • Onsite Monthly / Quarterly Visits
  • Password Manager
  • Pickup & Drop-Off For Hardware Issues (25 miles or less)
  • Proactive Resolve Issues Without You
  • SLA

Cygnatech Infinity

  • Annual Equipment Review
  • Alert A Technician And Auto Raise A Tickets
  • Auto-Fix Hardware Drivers & Software Errors
  • Auto-Scan Hardware & Software Errors
  • Business Continuity (BC)
  • Check Hard drive
  • Check Motherboard
  • Check Third-Party Software Updates
  • Client Portal
  • Cyber Security Awareness Training
  • Cygnatech Backup
  • DNS Filtering
  • Enhanced Security – Systems and Microsoft 365
  • Microsoft 365 Licensing (Business Premium)
  • Microsoft 365 Backup & Management
  • Monthly Reports
  • Onsite Monthly/Weekly/Quarterly Visits
  • Password Manager
  • Pickup & Drop-Off For Hardware Issues (25 miles or less)
  • Proactive Resolve Issues Without You
  • SLA
  • Unlimited Web Hosting (Multi-site)
  • VOIP Licensing (36 Month Contract) – Including Handset

Business Continuity

Microsoft 365

Cloud Computing

Microsoft Azure

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Need help or want to know more?

If you would like to learn more or are in need of support. Or would like to discuss working together, book or call 01423 423068

Interested and want to help smooth the process? Install our Onboarding toolYou can also try to reach us via our HubSpot Live Chat.

Schedule an appointment

We would love to hear from you regarding any Outlook or Office 365 Support, IT Support, Cyber Security, WordPress Website Design, or Any Computer Support request you may have. Get the best out of Harrogate & Yorkshire IT Support.

Please note if you are a client and need to request IT Technical Support,  please use our Client Portal

Contact us

Tel: 01423 423068

E-mail: hello@chtsi.uk

Online Support Portal: Client Portal

Need a quick chat or request? Try our HubSpot Chat from this page.

Alternatively, use our WhatsApp Chat.

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REMOTE APPOINTMENTS NEED TO BE PAID FOR BEFORE WORK IS CARRIED OUT

Cygnatech

Let’s Make Things Happen

Unhappy with your IT Support or getting slow response times? Let us help provide a solution to suit you, complete the form to arrange your callback.

Our email wasn’t performing very well so we asked Hamilton Technology to take a look & Carl proposed to migrate us to MS Exchange.

Carl was very helpful throughout & the migration went very well.

He was on hand to sort out any teething issues, taking calls early morning & into the night, to ensure we were up & running smoothly.

Would recommend for knowledge, attention to detail & great customer service.”

Ian Porter

Fotofabric Limited

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IT Support in Harrogate

Carl Hamilton

Managing Director
  • 20+ Years IT Experience

  • Business Phone Systems (VOIP)

  • Cyber Security Specialist

  • Experts in Outlook Support &  Migrations

  • IT Support in Harrogate

  • Outsourced IT

  • Social Media Management

  • Website Hosting & SEO Management

“Extremely helpful and proficient technical support. Provided one-off troubleshooting when I required support to recover Outlook. Carl was knowledgeable, polite, and patient in resolving my issue Highly recommended.” – Pras Legal Corp.

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Unhappy with your existing

IT Support?

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Call us 01423 423068