Unable To Save On Adobe, Blank Screen Issue

If you are unable to save on Adobe apps and Adobe is displaying a blank screen while saving, it is becoming a common problem.

We aren’t just seeing this issue working with PDF documents but it is also happening with InCopy and other Adobe applications part of the Adobe CC family.

While saving a document is a standard feature, Adobe has added options to choose alternative locations to save and unfortunately in our experience, this frequently fails and causes the issue. There are two options that have issues:

Show online storage when opening files

Show online storage when saving files

Untick the two options as below from General Options:

Adobe blank Screen on saving

Following this, you will now be able to save documents correctly.

However, if you need to use Online Storage options then we suggest you make sure the storage option is chosen shows on File Manager.

We have seen other articles online which advise the issue has now been fixed,

unfortunately, we are aware from customers this is still happening and we will attempt to reach out to Adobe for an answer about when it may be fixed.

 

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Published On: February 1st, 2021 / Categories: Apple How-To, Resources, Tutorials / Tags: , /