Have you ever been working and suddenly everything stopped?

Quite frequently we are asked in IT why has my computer frozen,

my keyboard is not working but my mouse is.

There are many reasons why it can freeze so we just list a few possible reasons:

Check to make sure that there are no processes still ongoing –

Sometimes it may seem like a computer has frozen but it may be going through an extensive task that hogs resources. Give it a bit of time before closing the system down.

Software or hardware – Sometimes there may be a software conflict causing the computer to lock up, such as an issue that affected MalwareBytes that needed fixing. If you use Mac, software that is meant to benefit you such as MacKeeper can cause the issue.

A recent Windows Update broke the USB port requiring a patch. Have you changed any hardware recently?

RAM could be experiencing issues or there could be issues with internal cables, IDE / SATA cables wear so if you don’t have an SSD it is worth checking this.

Also, check peripherals as there could be an issue with the hardware you’ve plugged in.

In order to fix you can try rebooting if hardware such as the keyboard or mouse does not work then try performing a hard reset by holding down the power button.

If this works then you should continue working. however, if the computer is still not working you will need to refer to the above causes and address these.

Subscribe To Receive The Latest News

Subscribe to find out first about new content.

See our Privacy Policy.

Leave a Reply

chtsiserve-com

Need help or want to know more?

If you would like to learn more or are in need of support. Or would like to discuss working together, book an appointment or call 01423 423068

Interested and want to help smooth the process? Install our Onboarding toolYou can also try to reach us via our HubSpot Live Chat.

Schedule An Appointment

We would love to hear from you regarding any Outlook or Microsoft 365 Support, IT Support, Cyber Security, WordPress Website Design, or any Computer Support request you may have. Get the best out of Harrogate & Yorkshire IT Support.

Please note if you are a client and need to request IT Technical Support,  please use our Client Portal

Contact Us

Tel: 01423 423068

E-mail: hello@chtsi.uk

Online Support Portal: Client Portal

Need a quick chat or request? Try our HubSpot Chat from this page. Alternatively, use our WhatsApp Chat

Book with us

Loading...

REMOTE APPOINTMENTS NEED TO BE PAID FOR BEFORE WORK IS CARRIED OUT

Cygnatech

Book A 15 Minute Video Call

IT Support in Harrogate

Carl Hamilton

Managing Director
  • 20+ Years IT Experience

  • Business Phone Systems (VOIP)

  • Cyber Security Specialist

  • Experts in Outlook Support &  Migrations

  • IT Support in Harrogate

  • Outsourced IT

  • Social Media Management

  • Website Hosting & SEO Management

“Extremely helpful and proficient technical support. Provided one-off troubleshooting when I required support to recover Outlook. Carl was knowledgeable, polite, and patient in resolving my issue Highly recommended.” – Pras Legal Corp.

Book Your 15 Minute Video Discovery Call
Published On: January 16th, 2021 / Categories: Security, Business Security, Buying Guides, Cloud, Gadgets, Microsoft, Microsoft 365, Tech, Windows /